Cancellations Policy

  1. To cancel an order, please contact our Customer Care at help@meltmoon.com  to cancel the order and refund your payment. The refund amount will be refunded to your 12°North Wallet within 48hrs after cancellation.
  2. If the order is shipped already, unfortunately, we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
  3. Please note if the order is cancelled after shipping then shipping charges applied would not be refunded.

In case you desire any changes or edits in your order, please write to us at
help@meltmoon.com . Our Customer Care representatives will help you out with customized solutions wherever possible

Cancellations Policy